MagicReply
Overview
MagicReply helps customer support teams draft replies, summarize conversations, and transcribe calls into searchable text. It works alongside agents to suggest context-aware responses and reduce repeat typing. The service supports multiple channels and languages to meet diverse customer needs. Designed to speed handling without changing existing workflows.
Use cases
- Drafting replies for live chat and email tickets.
- Summarizing long customer conversations for faster triage.
- Transcribing calls for quality assurance and case review.
- Handling multilingual inquiries with suggested localized responses.
How it helps
- Reduce average response time by surfacing ready-to-edit reply drafts.
- Keep agents informed with concise conversation summaries and key points.
- Improve message consistency using LLM-powered suggestion generation.
- Lower onboarding time by providing contextual prompts during tickets.
Key features
- Speed reply drafting with context-aware suggestions (Chatbots-style prompts).
- Auto-generate concise conversation summaries for quick handoffs.
- Transcribe and index voice and chat interactions for searchable records.
- Multichannel reply templates that preserve agent tone and consistency.
- Support for multiple languages and configurable response controls.
Pricing
Freemium model with a free tier and paid upgrades. Check the official site for current details.
Why to choose MagicReply?
MagicReply pairs agent workflows with assisted replies and conversation summaries to speed handling and keep responses consistent across channels.
