Simple Phones
Overview
Simple Phones provides an AI-powered virtual agent to manage business phone interactions. It routes or forwards calls, delivers messages to staff, and stores call transcripts for review. The agent is configurable to match brand tone and can handle tasks like appointment booking or common customer questions.
Use cases
- Route and triage inbound customer calls for support teams.
- Schedule appointments and send confirmations automatically.
- Capture and review call transcripts for quality control.
- Forward urgent calls and messages to on-call staff.
How it helps
- Reduces time spent on manual call handling through automation.
- Improves response speed with real-time alerts to team members.
- Provides consistent customer interactions via configurable agent scripts.
- Increases visibility into phone interactions with stored transcripts.
Key features
- Reduce manual call handling with automated call routing and forwarding.
- Improve team response with real-time message and alert forwarding.
- Capture searchable call transcripts for auditing and data analytics.
- Customize agent scripts to maintain brand-consistent responses.
- Control spending with prepaid-style call budget settings.
Pricing
Paid plans are available. Check the official site for current details.
Why to choose Simple Phones?
Simple Phones centralizes phone interactions and call records to improve operational visibility and reduce manual follow-up.
