Snoooz
Overview
Snoooz is an email AI assistant that manages inboxes, routes messages, and crafts context-aware replies. It detects sender sentiment to escalate negative threads and prioritize urgent items. Teams in sales, support, and operations can use it to maintain response continuity during absences.
Use cases
- Automating team assignment for incoming customer messages.
- Generating personalized auto-responses to common inquiries.
- Flagging and escalating negative or high-priority emails.
- Managing out-of-office workflows and notifications.
How it helps
- Reduce manual triage by routing messages to the right owners.
- Shorten response time with AI-crafted replies and scheduling.
- Improve consistency of communications across teams.
- Provide visibility into inbox trends for better operational decisions.
Key features
- Reduce response time with context-aware auto-replies.
- Improve routing accuracy through sentiment-aware rules.
- Save staff hours using Automation rules for assignment.
- Maintain continuity with out-of-office and escalation controls.
- Monitor performance via a dashboard for autoresponders and templates.
Pricing
Freemium; core features available at no cost with paid tiers for advanced controls. Check the official site for current details.
Why to choose Snoooz?
Combines sentiment detection with inbox routing to reduce manual triage and speed team handoffs in customer-facing workflows.
