Watermelon
Overview
Watermelon provides AI chatbots that automate common support tasks across websites and messaging channels. It builds a knowledge base from uploaded documents and site content, supports multilingual conversations, and hands over to human agents when needed. The platform includes analytics to monitor response accuracy and chatbot performance.
Use cases
- Automating answers to frequent customer questions to reduce manual replies.
- Managing order and shipment inquiries for e-commerce stores.
- Providing basic support in multiple languages for international customers.
- Enabling founders to include support in early product launches without hiring a support team.
How it helps
- Reduce average response time by automating routine answers.
- Free agents to focus on complex issues through live handover.
- Improve consistency of replies using a single knowledge base source.
- Surface performance insights to target training and content updates.
Key features
- Faster FAQ resolution by answering questions from uploaded documents and site content.
- Live handover to human agents for complex issues to preserve service quality.
- Analytics dashboard that tracks accuracy, engagement, and failed responses for improvement.
- Multichannel integrations for web chat, WhatsApp, Instagram, and Messenger to meet customers where they are.
- Better self-service with an AI Assistant trained on your knowledge base.
Pricing
Paid plans are available. Check the official site for current details.
Why to choose Watermelon?
Based in the Netherlands and GDPR-compliant, the platform offers no-code setup plus real-time analytics to monitor chatbot accuracy and handovers.
