Hiver
Overview
Hiver helps support teams manage shared inboxes and customer email efficiently. It summarizes lengthy threads, recommends response templates, and automates low-value conversations to free agent time. Supervisors receive condensed views to speed handoffs and track escalations. The features aim to reduce manual sorting and standardize responses across agents.
Use cases
- Triage and assign incoming customer emails for faster routing.
- Apply suggested response templates for common inquiries.
- Summarize long email threads to speed agent handoffs and escalations.
- Close or automate low-value conversations so teams focus on complex tickets.
How it helps
- Reduce time spent reading and searching email threads, accelerating resolutions.
- Improve response consistency and quality with guided templates.
- Reallocate agent time to higher-value issues by reducing manual inbox work.
Key features
- Faster responses through AI-generated email summaries.
- Consistent replies via template recommendations and quick personalization.
- Reduced repetitive work with automated handling of low-value messages.
- Better oversight using Data Analytics to monitor team trends and escalations.
- Supervisor tools that simplify handoffs and escalation tracking.
Pricing
Hiver is a paid product with tiered plans for teams. Check the official site for current details.
Why to choose Hiver?
Hiver centralizes shared inbox workflows and adds AI features focused on email summarization and template recommendations to cut manual work and speed responses.
