Relay
Overview
Relay is a workflow platform for teams that combines visual automation with human review steps. It enables reviewers, approvers, or editors to be inserted into automated flows so decisions are checked before actions run. The builder links with common business apps and supports conditional logic, batch actions, and webhooks. Teams rely on it to simplify routine ops across support, sales, and marketing.
Use cases
- Review and route customer support tickets requiring human judgment.
- Insert approval steps into billing, refunds, and compliance workflows.
- Qualify and assign sales or demo requests with manager sign-off.
- Automate content checks and hand off items to marketing or design teams.
How it helps
- Reduce manual handoffs by automating routine steps while preserving human approval.
- Speed decision cycles with a central inbox for review and edits.
- Improve consistency using reusable templates and prebuilt agents.
Key features
- Insert human review steps to prevent errors and enforce quality across processes.
- Visual drag-and-drop builder for faster workflow creation and lower setup time.
- Prebuilt templates and agents to standardize frequent operational tasks.
- LLM-powered actions for summarization, translation, and content drafts within flows.
- Connect apps via integrations, webhooks, and APIs to reduce manual transfers.
Pricing
Offers a freemium plan with paid tiers for expanded use and additional capabilities. Check the official site for current details.
Why to choose Relay?
Adds human checkpoints inside automated flows so teams keep oversight where decisions matter. The visual builder and review inbox make it easy to route, edit, and approve outputs before actions run.
