Shortwave Overview, Features & Pricing (2026)

Overview

Shortwave helps teams manage email with AI-driven filters, automated drafting, and scheduling. It integrates with Slack, Calendar, Notion, and common task platforms to keep workflows connected. The app groups messages, converts emails into action items, and supports shared threads plus private comments for team collaboration. Teams in sales, support, and operations use it to reduce triage time and keep ownership clear.

Use cases

1. Automate inbox triage and route messages to the right team members.
2. Draft personalized replies and templates that match team tone.
3. Schedule meetings and check availability directly from email.
4. Convert messages into tracked tasks and assign owners.
5. Search across threads and attachments to surface customer context.

How it helps

• Reduce time spent on email by automating sorting and bulk triage.
• Increase response quality with context-aware draft suggestions.
• Simplify scheduling and reduce back-and-forth for meetings.
• Centralize team communication to improve visibility and handoffs.

• Reduce inbox time by automating triage, labeling, and bulk archiving.
• Improve reply quality with drafts that adapt to your team's voice.
• Schedule events and check availability directly from messages.
• Connect to Productivity Tools to sync tasks, notes, and calendars across apps.
• Share live threads and add private comments to keep teams aligned.

Paid plans available. Check the official site for current details.